Why she wrote Enough! — and what changes when a team finally decides that bullying and incivility are no longer acceptable.
As a house supervisor, my only resource for dealing with incivility and bullying was Dr. Thompson's book 'Enough! Eradicating Bullying and Incivility in Healthcare.' If I had not read Dr. Thompson’s book, I would not have had any resources to successfully handle a very difficult situation.
This book not only explained the problems that we have been facing but gave our leadership team scripting to use when having difficult conversations. It has also given us talking points that we have used to empower our staff to address the problems head on.
Your resources have already been valuable to me and my team. I stumbled on to your book “Enough” last year and it was the first book I actually highlighted almost every page. I bought copies for my manager and our leadership team. I am hoping we can all start speaking the same encouraging language.