As a house supervisor, my only resource for dealing with incivility and bullying was Dr. Thompson's book 'Enough! Eradicating Bullying and Incivility in Healthcare.' If I had not read Dr. Thompson’s book, I would not have had any resources to successfully handle a very difficult situation.

David L. Boyd MSN, RN, FNP-BC, PHN, CEN ICU Manager, Providence Saint John’s Health Center

This book not only explained the problems that we have been facing but gave our leadership team scripting to use when having difficult conversations. It has also given us talking points that we have used to empower our staff to address the problems head on.

Shelley Alexander, BS, BSN, RN NICU Manager, Woman's Hospital of Baton Rouge

Your resources have already been valuable to me and my team. I stumbled on to your book “Enough” last year and it was the first book I actually highlighted almost every page. I bought copies for my manager and our leadership team. I am hoping we can all start speaking the same encouraging language.

Kathy Sinclair Richmond General Hospital, CNE

Unfortunately dealing with disruptive behaviors is a part of every workforce. A lot of managers including myself are not equipped to handle difficult conversations. It is easier for me to give Kudos and appreciations for a job well done. I was very comfortable providing counseling for poor attendance or documentation issues; but for nonverbal or disruptive behaviors were definitely a challenge. The straightforward educational material and real life examples have given me the tools as well as the confidence to have the difficult conversation my whole team needs me to have in order to create a Healthy Workplace for each of them. Thank you Renee and Team.

Gina McDaniel, RN, BSN, OCN, HN-BC Manager, Clinic Operations, Moffitt Cancer Center

When I moved to a Nurse Residency Program Coordinator position from a bedside role, I was shocked to hear the experiences of our new graduate nurses with incivility and bullying. Since incorporating the Graduate Nurse Anti-Bullying Curriculum content into our Nurse Residency Program, our new graduate nurses now know how to recognize disruptive behaviors and have felt empowered to speak up about incivility and bullying. The program has definitely benefitted our new graduates, but I think the greater benefit is the awareness of nursing leadership and the discussions happening because of the themes the new graduates are bringing to the table. I see leaders frequently posting HWI resources in bathrooms, locker rooms, and staff lounges to normalize the conversation around incivility and bullying. This program has been an invaluable resource to help us address incivility and bullying not only with our new graduate nurses, but throughout our organization.

Katy Armas, BSN, RN, PCCN Nurse Residency Program Coordinator, Tower Health - Reading Hospital

As the director of the Nurse Residency Program at Los Angeles General Medical Center, I had the opportunity to incorporate the Healthy Workforce Institute’s Graduate Nurse Anti-Bullying Curriculum (HWI GN-ABC) into our new graduate program. The curriculum helps participants understand the differences between incivility and bullying and provides practical strategies to address both. It also offers clear definitions, realistic case scenarios, and tools for building a healthier work environment. Since implementing the program, our workplace culture has improved, and novice RNs have shared how supported they feel. Based on our experience, the HWI GN-ABC is a valuable resource for fostering a positive, respectful environment for the next generation of nurses.

Grace Chacon, NE-BC, MBA/HCM, BSN, RN Director of Nurse Residency, Los Angeles General Medical Center

Before working with the Healthy Workforce Institute (HWI), our critical care unit was a toxic environment that was overwhelming and challenging. The HWI team  provided the tools and courage we needed to address negative behaviors in the moment, which completely transformed our culture. Four years later, the department is unrecognizable—staff are collaborative, engaged, and love their jobs. The program didn’t just change our unit; it changed  how we work together, creating a positive, supportive environment. I’m incredibly grateful for the transformation

Bridgette Wilson, BSN, RN Nursing Operations Director, Kaiser Permanente Fresno

Before working with the Healthy Workforce Institute (HWI), our team was dealing with issues of incivility and struggling to work well together. Many staff members were hesitant to speak up and we knew something had to change. HWI came in at the perfect time. They were like a breath of fresh air, helping our team develop crucial communication skills, find their voices, and build trust. Since completing the certification program, incivility has significantly decreased, and even the quietist team members are now speaking up, knowing their opinions matter. The changes have been monumental, and our team is now working together better than ever. 

Kenneth L. Daniel, BS, MSN, RN Clinical Director MSICU, Inova Alexandria Hospital

Working with the Healthy Workforce Institute has truly transformed our department. The changes we've implemented have profoundly impacted our workplace culture. There's a new level of energy and commitment among the staff, and we've seen significant improvements in morale and productivity. The strategies provided by the Institute have been practical and effective, helping us to address and overcome various challenges. One of the most noticeable changes is the improved communication within the team. We are now more cohesive and supportive of each other, which has made a huge difference in our daily operations. The continuous support and resources from the Institute have been invaluable, allowing us to sustain these positive changes and keep moving forward. Overall, the Healthy Workforce Institute partnership has been a game-changer for us, and we look forward to continuing to grow from here.

Desiree Ludvigson, MSN, BSN, RN Nurse Manager, Emergency Center, Methodist Hospital

Working with Renee and her team at the HWI was an incredible experience! We contacted the HWI to inquire about Renee joining us at a Nurse Leader Retreat. We wanted a day that focused on our leaders, but one that was not grounded around their day-to-day operations. Renee went above and beyond to ensure that the content fit our vision. She is a dynamic and relatable speaker who kept our leaders engaged for three hours. We are absolutely blessed to have had this opportunity!

Kristen Gilmore, MSN, RN, CEN, TCRN, NE-BC Chief Executive Officer, Pennsylvania Organization of Nurse Leaders

Dr. Renee Thompson's workshop, "Cultivating a Healthy Workforce by Addressing Bullying and Incivility," proved to be a transformative experience for our leaders. Her engaging and informative session heightened our awareness of identifying and addressing disruptive behaviors, equipping us with practical tools to establish clear behavioral expectations. The overwhelmingly positive feedback from our physicians, nurse leaders, and interprofessional team underscored the impact of Dr. Thompson's expertise and presentation style. We are now motivated to sustain this momentum and are thankful to Dr. Thompson and the Healthy Workforce Institute for their collaboration in fostering improved relationships, communication, empowerment, trust, and a healthier work environment. 

Laura Canfield, DNP, RN, CNS VP of Patient Care Services & CNO, Cottage Health

Renee Thompson delivered an engaging and insightful presentation packed with practical strategies that participants can immediately apply. Her ability to connect with the audience and provide relevant, real-world examples made the session both informative and inspiring. I left with valuable takeaways that will leave a lasting impact.

Elizabeth Menschner, DNP, MAS, MSN, RN, NEA-BC Chief Executive Officer, Pennsylvania Organization of Nurse Leaders

Renee delivers what healthcare has long needed: practical, powerful solutions to eliminate incivility and bullying. She captivates audiences with humor and heart while providing immediately actionable tools. I’ve brought Renee to three organizations, and every time her session was the highest-rated of the event. She’s not only a gifted speaker and expert, but she’s also an absolute joy to work with. 

Amanda “Mandy” Tilton, DNP, MBA, MSN, RN, CPPS Chief Nursing Officer, U.S. Renal Care

As healthcare professionals, we have the privilege of touching countless lives each day. Achieving this mission is only possible when our teams are healthy and resilient. Thanks to the Healthy Workforce Institute's Workshop, ‘8 essential skills of a healthy team,’ led by Dr. Renee Thompson, members of the Nursing Leadership Team were empowered to enhance their team culture by implementing the skills of enhanced self-reflection, constructive feedback, assertiveness paired with mutual respect, and the ability to immediately address bullying and incivility in the workplace. The workshop Renee provided was profoundly engaging. We walked away with tactical skills to build a healthy workforce. Her authenticity, expertise, and ability to capture an audience was awe-inspiring. The Healthy Workforce Institute overall was exceptionally easy to work with. They were well-organized, responsive, and collaborative.

Tera Gross, DNP, RN, NEA-BC Chief Nursing Officer, Mayo Clinic in Florida

Having had the opportunity to hear Renee speak several times, I have never been disappointed. Her passion for her work around incivility and bullying is evident in each presentation and very moving. I am truly inspired each time I hear her. Not only is Renee a pleasure to work with but her team at the Healthy Workforce Institute is phenomenal. I encourage you to check out the website, blogs, and videos available, and be sure to invite her to speak at an upcoming event!

Mary H. Sas, DNP, RN, MBA Vice President & CEO, Hampshire Memorial Hospital 

I heard Renee Thompson speak about [bullying and incivility] and always walked away feeling like I had a better grasp on how to handle this type of behavior. When I learned about the on-line format to teach our leaders I thought this was a great first step. As a CNO, I also went through the materials to better understand the content. Not only did I learn a lot but also was able to have good discussions with the leaders who participated in the education. I am confident this learning has better equipped the Nurse Leaders to create a better culture on their units and eradicate bullying and incivility. 

Amy Brown, MSN, RN, NE-BC CNO, Michigan Health and Hospital Association

With so many employees struggling with stress, burnout, and trauma these days, it’s more crucial than ever to create cultures of caring inside organizations. Renee Thompson excels in this area. She helps leaders master the skill set to eliminate disruptive behaviors and create workplaces where people pull together, communicate respectfully, and support each other. I’ve known Renee for a long time and find she has a gift for helping organizations create the conditions that encourage people to bring their “best selves” to work every day.

Quint Studer Founder of Studer Community Institute and author of The Calling: Why Healthcare is So Special

Our organization looks to the Healthy Workforce Institute as an expert on education related to healthy work environments and a leader in actionable strategies the workforce can take to make our work environments healthier and safer!

Lindsay Cardwell, MSN, RN, NPD-BC CEO, Virginia Nurses Association